Unfortunately you haven't given us enough to really help diagnose the problem. I am happy to help you determine what is going wrong, but I need to know more information.

Please look at your server list by right clicking on the station and choose "Open Tab" and seeing if the server details supply an ...

You definitely should be seeing listener details if you are logged in, please look at your server list by right clicking on the station and choose "Open Tab" and seeing if the server details supply an error.

Hey there,

In order to request the deletion of an account, click the "Contact Us" link below, in the email field, supply the email of the account you are requesting to delete, we will send a verification email to the email on the account and as soon as we receive verification confirming the desire ...

Hi grmorrow,

We are working on improving the documentation to make this easier.

Regarding setup.

1. Install Radio Toolbox.
2. Launch Radio Toolbox and welcome wizard will walk you through syncing your account.
3. Once you are at a blank Radio Toolbox window, Select File -> New and enter the name ...

Hi All,

Time flies, 20 years ago today I registered the radiotoolbox.com domain. Jan 14th was 20 years this board has existed. For those not familiar, Radio Toolbox has it's roots in a former website called "ShoutClub". This former website was largely a SHOUTcast fan club. I provided help, played ...

Yea, there is a bug, it is uncapped, I will address this soon. Sorry for the inconvenience.

Just a guess, but it looks like this is a game audio engine, so likely what is happening is someone added your station to an online game session and all the players have connected during the session.

Hi René

I'll take a closer look at the numbers and verify that this is showing only a 30 day window.

Will let you know by Monday.

Thanks!

Thanks for your report, I will check it out.

Mostly bugfixes and HTTPS support.

I would definitely ensure that your Windows 7 installation is up to date as there has been a root change for our cert provider "Let's Encrypt". This new root certificate was released in 2015 so you would have had to have updated to at least a version of Windows 7 after that date.

Unfortunately the ...

Thank you for supplying your log, please help me verify a few more things.

Which Windows OS are you using and is it completely up to date?
Also go to Tools -> Options and select the "Connections" panel and be sure that it is set to No Proxy.

Additionally please provide a traceroute to api ...

Please send us your log

You can find it at %LOCALAPPDATA%\RadioToolbox\log.txt

Upload your log to https://www.radiotoolbox.com/support/contact and send us a note.

Unique listener counts have returned. The count will show your unique listeners for the past 1 month. You will only be able to see this stat if all your servers for a given station are authenticated with Radio Toolbox.

The count starts from this post date so give it until Dec to be accurate.

Are you able to connect to https://api.radiotoolbox.com from that machine? Going to this address in your browser should redirect you to radiotoolbox.com